Privacy Policy

Last Updated: January 2025

1. Introduction

This privacy policy describes how AAUSLAENDER ("we", "us", "our") collects, uses, and protects your personal data when you use our appointment notification service.

2. Data Controller

Service Operator: AAUSLAENDER
Contact: Via contact form on this website
Purpose: Automated notification service for Ausländerbehörde Aachen appointment availability

3. Data We Collect

3.1 Information You Provide

Email Address: Required for sending appointment notifications
Service Selection: The specific Ausländerbehörde service you wish to monitor
Language Preference: For notification language customization

3.2 Automatically Collected Data

Technical Data: Browser type, IP address (anonymized), access times
Usage Data: Pages viewed, features used (for service improvement only)

4. Legal Basis for Processing (GDPR)

We process your personal data based on:

Consent (Art. 6(1)(a) GDPR): You explicitly consent when registering for notifications
Legitimate Interest (Art. 6(1)(f) GDPR): Operating and improving the service

5. How We Use Your Data

Your data is used exclusively for:

Sending email notifications about appointment availability
Managing your subscription preferences
Service operation and technical maintenance
Compliance with legal obligations

6. Data Sharing and Third Parties

We DO NOT sell, rent, or trade your personal data.

Limited data sharing occurs only with:

Email Service Provider: For sending notifications (contractually bound to GDPR compliance)
Hosting Provider: For service infrastructure (data processing agreement in place)
Legal Authorities: Only if required by law

7. Data Retention

Active Subscriptions: Data retained while subscription is active
After Unsubscribe: Email address deleted within 30 days
Technical Logs: Retained for 90 days maximum for security purposes

8. Your Rights (GDPR)

You have the right to:

Access: Request a copy of your personal data
Rectification: Correct inaccurate data
Erasure: Request deletion of your data ("right to be forgotten")
Restriction: Limit how we use your data
Portability: Receive your data in a structured format
Objection: Object to processing based on legitimate interests
Withdraw Consent: Unsubscribe at any time via email link

To exercise these rights, use the contact form or click "unsubscribe" in any notification email.

9. Data Security

We implement appropriate technical and organizational measures:

Encrypted data transmission (HTTPS/TLS)
Secure server infrastructure
Access controls and authentication
Regular security updates

10. Cookies and Tracking

We use minimal cookies:

Language Preference: Stored locally in your browser (localStorage)
No Advertising Cookies: We do not use tracking cookies for marketing

11. International Data Transfers

Data is processed within the European Economic Area (EEA). Any transfer outside the EEA complies with GDPR requirements (Art. 44-49).

12. Children's Privacy

This service is not intended for users under 16 years old. We do not knowingly collect data from children.

13. Changes to This Policy

We may update this policy periodically. Significant changes will be communicated via email or website notice. Continued use after changes constitutes acceptance.

14. Complaints

If you believe we have not complied with data protection laws, you have the right to lodge a complaint with:

German Data Protection Authority (BfDI)
Graurheindorfer Str. 153
53117 Bonn, Germany
Website: www.bfdi.bund.de

15. Contact

For privacy-related inquiries, use the contact form on this website.

Terms of Service

Last Updated: January 2025

1. Acceptance of Terms

By accessing and using AAUSLAENDER ("the Service"), you accept and agree to be bound by these Terms of Service. If you do not agree, do not use the Service.

2. Service Description

AAUSLAENDER is a free, community-driven notification service that monitors appointment availability at the Ausländerbehörde Aachen and sends email alerts to registered users.

3. No Official Affiliation

IMPORTANT: This service is NOT affiliated with, endorsed by, or connected to the Ausländerbehörde Aachen, the City of Aachen, or any German government entity. We are an independent, third-party service.

4. Service Availability

4.1 Beta Status

The Service is provided in BETA status. This means:

Features may be incomplete or contain errors
Service may be interrupted or discontinued without notice
Data accuracy is not guaranteed

4.2 No Guarantees

We provide the Service on an "AS IS" and "AS AVAILABLE" basis. We do NOT guarantee:

Continuous or uninterrupted availability
Accuracy or completeness of appointment data
Timely delivery of notifications
That you will receive an appointment

5. User Responsibilities

You agree to:

Provide accurate and current email address
Use the Service for personal, non-commercial purposes only
Not abuse, overload, or attempt to hack the Service
Not use automated tools to scrape or extract data
Verify appointment availability directly with Ausländerbehörde Aachen
Comply with all applicable laws and regulations

6. Prohibited Uses

You may NOT:

Resell or commercialize access to the Service
Use the Service to spam or harass others
Attempt to reverse engineer or copy the Service
Impersonate others or provide false information
Interfere with security features or other users

7. Intellectual Property

All content, code, design, and trademarks are owned by AAUSLAENDER or licensed to us. You may not reproduce, distribute, or create derivative works without written permission.

8. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

The Service is provided WITHOUT WARRANTIES of any kind, express or implied
We disclaim all warranties including merchantability, fitness for a particular purpose, and non-infringement
We do not warrant that the Service will meet your requirements or be error-free

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

AAUSLAENDER shall NOT be liable for any indirect, incidental, special, consequential, or punitive damages
We are NOT liable for missed appointments, lost opportunities, or any damages arising from Service use
Our total liability shall not exceed €10 EUR

10. Indemnification

You agree to indemnify and hold harmless AAUSLAENDER from any claims, losses, liabilities, damages, costs arising from:

Your violation of these Terms
Your use of the Service
Your violation of any third-party rights

11. Data and Privacy

Your use of the Service is also governed by our Privacy Policy. By using the Service, you consent to data processing as described.

12. Modifications to Service

We reserve the right to:

Modify, suspend, or discontinue the Service at any time
Change these Terms with or without notice
Refuse service to anyone for any reason

13. Termination

We may terminate or suspend your access immediately, without prior notice, for:

Violation of these Terms
Abusive or fraudulent behavior
Any reason at our sole discretion

You may terminate by unsubscribing from notifications.

14. Governing Law

These Terms are governed by the laws of the Federal Republic of Germany. Exclusive jurisdiction lies with the courts of Germany.

15. Severability

If any provision of these Terms is found unenforceable, the remaining provisions remain in full effect.

16. Entire Agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between you and AAUSLAENDER.

17. Contact

For questions about these Terms, use the contact form on this website.

Impressum

Angaben gemäß § 5 TMG (Telemediengesetz)

Diensteanbieter / Service Provider

Name: AAUSLAENDER
Betreiber: Marawan Emara
Adresse: [Private]
Germany

Kontakt / Contact

E-Mail: info@aauslaender.de
Datenschutz / Privacy: privacy@aauslaender.de
Kontaktformular: Available on this website

Verantwortlich für den Inhalt nach § 55 Abs. 2 RStV

Marawan Emara
[Private Address]

Haftungsausschluss / Disclaimer

Haftung für Inhalte

Die Inhalte unserer Seiten wurden mit größter Sorgfalt erstellt. Für die Richtigkeit, Vollständigkeit und Aktualität der Inhalte können wir jedoch keine Gewähr übernehmen. Als Diensteanbieter sind wir gemäß § 7 Abs.1 TMG für eigene Inhalte auf diesen Seiten nach den allgemeinen Gesetzen verantwortlich. Nach §§ 8 bis 10 TMG sind wir als Diensteanbieter jedoch nicht verpflichtet, übermittelte oder gespeicherte fremde Informationen zu überwachen.

Liability for Content

The contents of our pages have been created with the utmost care. However, we cannot guarantee the accuracy, completeness, or timeliness of the content. As a service provider, we are responsible for our own content on these pages in accordance with § 7 (1) TMG (German Telemedia Act). However, according to §§ 8 to 10 TMG, we are not obligated to monitor transmitted or stored third-party information.

Haftung für Links

Unser Angebot enthält Links zu externen Webseiten Dritter, auf deren Inhalte wir keinen Einfluss haben. Für die Inhalte der verlinkten Seiten ist stets der jeweilige Anbieter oder Betreiber der Seiten verantwortlich. Eine permanente inhaltliche Kontrolle der verlinkten Seiten ist jedoch ohne konkrete Anhaltspunkte einer Rechtsverletzung nicht zumutbar.

Liability for Links

Our website contains links to external third-party websites over whose content we have no influence. Therefore, we cannot assume any liability for this third-party content. The respective provider or operator of the pages is always responsible for the content of the linked pages. A permanent content control of the linked pages is not reasonable without concrete evidence of a legal violation.

Urheberrecht / Copyright

Die durch die Seitenbetreiber erstellten Inhalte und Werke auf diesen Seiten unterliegen dem deutschen Urheberrecht. Die Vervielfältigung, Bearbeitung, Verbreitung und jede Art der Verwertung außerhalb der Grenzen des Urheberrechtes bedürfen der schriftlichen Zustimmung des jeweiligen Autors bzw. Erstellers.

The content and works created by the site operators on these pages are subject to German copyright law. Duplication, processing, distribution, and any form of commercialization beyond the scope of copyright law require the written consent of the respective author or creator.

Datenschutz / Data Protection

Informationen zum Datenschutz finden Sie in unserer Datenschutzerklärung.

Information about data protection can be found in our Privacy Policy.

Hinweis / Notice

WICHTIG: Dieser Dienst ist NICHT verbunden mit der Ausländerbehörde Aachen, der Stadt Aachen oder einer deutschen Regierungsbehörde. Dies ist ein unabhängiger, gemeinnütziger Benachrichtigungsdienst.

IMPORTANT: This service is NOT affiliated with Ausländerbehörde Aachen, the City of Aachen, or any German government agency. This is an independent, community notification service.

Streitbeilegung / Dispute Resolution

Die Europäische Kommission stellt eine Plattform zur Online-Streitbeilegung (OS) bereit: https://ec.europa.eu/consumers/odr

Wir sind nicht bereit oder verpflichtet, an Streitbeilegungsverfahren vor einer Verbraucherschlichtungsstelle teilzunehmen.

Contact

Get in Touch

Service Contact / Kontakt

For questions, support, or feedback about AAUSLAENDER, please use one of the following methods:

Für Fragen, Support oder Feedback zu AAUSLAENDER nutzen Sie bitte eine der folgenden Kontaktmöglichkeiten:

Email / E-Mail

General Inquiries: info@aauslaender.de
Privacy & Data: privacy@aauslaender.de
Technical Support: info@aauslaender.de

Response Time / Antwortzeit

We aim to respond to all inquiries within 48-72 hours (business days).

Wir bemühen uns, alle Anfragen innerhalb von 48-72 Stunden (Werktage) zu beantworten.

Frequently Asked Questions / Häufige Fragen

How do I unsubscribe? / Wie kann ich mich abmelden?

EN: Click the "Unsubscribe" link in any notification email you receive.

DE: Klicken Sie auf den "Abmelden"-Link in jeder Benachrichtigungs-E-Mail.

I'm not receiving notifications / Ich erhalte keine Benachrichtigungen

EN: Check your spam/junk folder. Add our email to your contacts. Ensure your email address is correct in your subscription.

DE: Überprüfen Sie Ihren Spam-Ordner. Fügen Sie unsere E-Mail zu Ihren Kontakten hinzu. Stellen Sie sicher, dass Ihre E-Mail-Adresse korrekt ist.

How do I request my data? / Wie kann ich meine Daten anfordern?

EN: Email us with your registered email address and "Data Request" in the subject line.

DE: Senden Sie uns eine E-Mail mit Ihrer registrierten E-Mail-Adresse und "Datenanfrage" im Betreff.

How do I delete my data? / Wie kann ich meine Daten löschen?

EN: Unsubscribe via email link, or contact us directly. Data is deleted within 30 days.

DE: Melden Sie sich über den E-Mail-Link ab oder kontaktieren Sie uns direkt. Daten werden innerhalb von 30 Tagen gelöscht.

Report Issues / Probleme melden

If you encounter technical issues, please provide:

Description of the problem
Browser and device information
Screenshots (if applicable)
Steps to reproduce the issue

Business Hours / Geschäftszeiten

This is a community service operated on a best-effort basis. We do not have fixed business hours, but we monitor communications regularly.

Dies ist ein Community-Service, der nach bestem Wissen und Gewissen betrieben wird. Wir haben keine festen Geschäftszeiten, überwachen jedoch regelmäßig die Kommunikation.

Important Notice / Wichtiger Hinweis

EN: For appointment-related questions, contact the Ausländerbehörde Aachen directly. We cannot help with appointment bookings, visa questions, or residency matters.

DE: Für terminbezogene Fragen wenden Sie sich bitte direkt an die Ausländerbehörde Aachen. Wir können nicht bei Terminbuchungen, Visa-Fragen oder Aufenthaltsfragen helfen.

Ausländeramt StädteRegion Aachen - Official Contact

Main Office / Hauptstelle:
Ausländeramt
Hackländerstraße 1
52064 Aachen
Email: auslaenderamt@staedteregion-aachen.de
Fax: +49 241 5198-83306
Website: www.staedteregion-aachen.de

Branch Office / Außenstelle Super C (RWTH Students):
Geschäftsstelle RWTH
Templergraben 57
52062 Aachen
Email: info.auslaendische.studenten@staedteregion-aachen.de
Fax: +49 241 5198-83306